How can you run a successful business if you don’t know what customers think about your services and products? How can you build a brand that people love and trust?
Gathering feedback gives you an opportunity to transform your business and enhance your brand by linking positive comments to any public digital platform such as Google Reviews, Trust Pilot and Trip Advisor.
Benchmarking your business in the eyes of your customers against others within your sector can also help you to achieve a reputation for delivering excellent customer experience.
The more feedback you receive, the more confident you can be that your decisions will increase customer loyalty, attract new customers and, ultimately, improve your profits.
A bespoke Customer Survey System, tailored specifically for your business, will provide you with:
- Customised surveys to target the exact feedback you need on critical business issues
- Action planning and online recording of what actions you and your team need to take in response to the feedback you receive
- Free text follow-up questions that enable customers to describe their experience in their own words, capturing powerful evidence of the impact your business has on an individual customer
- Automatic system notifications let you know when you receive feedback – critical if a customer is not happy so you can take action to resolve their issues immediately
- Flexible user access means the right people get to see the right responses quickly
We offer this service through our associate partner Ian Kelsall from http://www.insight6.com